CUSTOM COLLAR

All orders include FREE SHIPPING and a TRACKING # which can be tracked online at www.usps.com or www.canadapost.ca or www.17track.net/en.

ESTIMATED PROCESSING TIME:
It can take between 2-7 business days to process your order for it to be shipped out. Once your order has been shipped, you will receive an email confirmation with your tracking number.

ESTIMATED DELIVERY TIMES:

• UNITED STATES: ePacket 12-20 business days
• CANADA: ePacket 16-26 business days
• UNITED KINGDOM: ePacket 20-40 business days
• AUSTRALIA: ePacket 13-20 business days
• NETHERLANDS: Standard Shipping 12-15 business days
• FRANCE: Standard Shipping 14-17 business days

*BUSINESS DAYS = MONDAY - FRIDAY (EXCLUDING HOLIDAYS)

REFUNDS & RETURN POLICY

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for faulty products or If you received the wrong item. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. You must submit your refund request via email at glamkittycats@gmail.com or on our CONTACT page within 5 days from receiving your order. Please include your name and ORDER # in the subject line of your email.

If you did not receive the product within our guaranteed time which is 45 days (not including 2-7 business day processing time) you can request a refund or a reshipment. You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.

*Custom personalized items are non-refundable unless we've made an error.*

We do not issue the refund if:

• You have made an error or typo on a custom personalized item. In the event that you've made an error, you must notify us immediately (within 24 hours) to correct it. Once the item has been personalized, we cannot issue a refund as personalized items cannot be resold.
• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Glam Kittycats (i.e. not cleared by customs, delayed by a natural disaster or holidays).
• Other exceptional circumstances outside the control of glamkittycats.com

If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

EXCHANGES:
If for any reason you would like to exchange your product, perhaps for a different size, you must contact us within 5 days via email at glamkittycats@gmail.com or by using the CONTACT page and we will guide you through the steps. Please include your name and ORDER # in the subject line of your email. You will be responsible for return shipping costs.
*Please do not send your purchase back to us unless we authorize you to do so.